Butterfield Animal Hospital critiques supply an enchanting glimpse into the experiences of pet homeowners. From heartwarming tales of remarkable care to candid suggestions on areas for enchancment, this in-depth evaluation explores the total spectrum of affected person interactions. We’ll delve into constructive and damaging experiences, study employees {qualifications}, facility particulars, pricing, and accessibility. In the end, this evaluate goals to offer a complete understanding of Butterfield Animal Hospital, empowering pet homeowners with essential insights for knowledgeable selections.
This evaluate considers varied views, providing a balanced view of the hospital. We’ll discover constructive suggestions highlighting distinctive care, whereas additionally acknowledging any issues raised by sufferers. In the end, this complete evaluate will present a whole image of Butterfield Animal Hospital, helping pet homeowners in making knowledgeable selections about their furry buddies’ healthcare.
Overview of Butterfield Animal Hospital
Butterfield Animal Hospital is a devoted and trusted veterinary facility, dedicated to offering complete look after all kinds of animals. They’re recognized for his or her compassionate employees and cutting-edge strategy to animal well being. Their dedication extends past remedy, encompassing preventative care and fostering a powerful bond with their shoppers and sufferers.Butterfield Animal Hospital is a welcoming setting the place pets obtain the very best care, from routine check-ups to emergency conditions.
Their experience spans a variety of providers, making certain that your furry, feathered, or scaled companions obtain the very best medical consideration.
Companies Provided
Butterfield Animal Hospital supplies a full spectrum of veterinary providers. This contains routine wellness exams, vaccinations, and dental care. In addition they supply specialised therapies for a wide range of situations, together with surgical procedure, diagnostics, and emergency care. They try to offer holistic care, addressing not solely the instant issues but in addition the long-term well being and well-being of every animal.
Sorts of Animals Handled
The hospital treats a various vary of animals. From small pets like cats and canines, to bigger animals like birds, reptiles, and even unique pets, they’re geared up to deal with a big selection of species. Their skilled group is educated to deal with the distinctive wants of every animal kind, making certain acceptable care and remedy.
Location and Contact Data
Butterfield Animal Hospital is conveniently situated at [Hospital Address]. They’re simply accessible and are dedicated to serving the neighborhood. For inquiries, appointments, or emergencies, please contact them instantly at [Phone Number] or go to their web site at [Website Address]. They’re dedicated to offering immediate and useful help.
Hours of Operation
Butterfield Animal Hospital operates with versatile hours to accommodate the wants of pet homeowners. Their operational hours are [Specific Hours], making certain that shoppers can schedule appointments that match their schedules. This contains emergency care throughout non-operational hours.
Affected person Experiences (Optimistic)
Butterfield Animal Hospital constantly receives glowing critiques, reflecting a powerful dedication to pet care. The constructive suggestions highlights not simply the superb veterinary providers, but in addition the nice and cozy and compassionate ambiance. House owners really feel reassured and supported all through your entire expertise, from preliminary consultations to follow-up care.
Widespread Themes of Satisfaction
House owners often reward the attentive and educated employees at Butterfield Animal Hospital. Their dedication to understanding every pet’s distinctive wants, and the personalised care offered, are recurring themes in constructive suggestions. The immediate and environment friendly service, mixed with a real concern for animal well-being, creates a constructive and reassuring expertise for pet homeowners.
Optimistic Critiques and Examples of Wonderful Care
Quite a few testimonials showcase the distinctive care offered at Butterfield Animal Hospital. House owners constantly categorical gratitude for the compassionate {and professional} strategy of the veterinary group. A typical sentiment is the sensation of being heard and understood as a pet proprietor.
- One proprietor described how the employees took the time to clarify each facet of their pet’s prognosis and remedy plan, making certain they felt fully knowledgeable and comfy with the selections made. This thoroughness and clear communication are extremely valued by pet homeowners.
- One other proprietor highlighted the pleasant and welcoming ambiance of the hospital, emphasizing how snug their pet felt throughout your entire go to. This emphasis on pet consolation is a recurring theme within the constructive critiques.
- A 3rd proprietor praised the fast response and efficient remedy throughout a pet’s emergency go to. This instance demonstrates the excessive customary of emergency care and the dedication to well timed and acceptable responses.
Comparability of Optimistic Critiques Throughout Service Areas
The constructive suggestions extends throughout varied providers, showcasing the hospital’s complete strategy to pet care. The next desk compares constructive critiques in numerous service areas:
| Service Space | Optimistic Evaluate Instance |
|---|---|
| Emergency Care | “My canine had a sudden seizure, and the employees reacted instantly, offering knowledgeable care and a relaxing setting. They stored me up to date each step of the way in which and had been very supportive.” |
| Preventative Care | “We have been taking our cat for yearly checkups and vaccinations, and the employees all the time supplies useful recommendation on sustaining her well being. We really feel assured that she’s getting the very best care.” |
| Routine Care | “The employees all the time treats our canine with kindness and care, even for routine checkups. We recognize the personalised consideration and really feel like they honestly care about our pet’s well-being.” |
Affected person Experiences (Destructive)
Whereas Butterfield Animal Hospital constantly receives reward for its compassionate care, some sufferers have shared damaging experiences. Understanding these issues is essential for steady enchancment and making certain the very best expertise for all furry and feathered buddies. This part delves into widespread suggestions, highlighting recurring complaints and categorizing them for readability.
Widespread Destructive Suggestions
Sufferers have voiced issues starting from wait instances and communication points to monetary elements. These different complaints spotlight areas the place the hospital can try for enhanced effectivity and transparency.
- Wait Occasions: Many sufferers report prolonged wait instances, generally exceeding the estimated timeframe. This may be anxious for each the pet and the proprietor, particularly in emergency conditions. In a single occasion, a affected person ready for a routine checkup famous a protracted wait time of over an hour, considerably impacting the general expertise.
- Communication: Difficulties with communication, similar to unclear explanations or inadequate follow-up, have been often reported. This lack of readability may be notably problematic for pet homeowners needing to grasp their pet’s situation and remedy plan. An absence of clear communication about remedy prices or potential further procedures may be distressing for shoppers.
- Prices: The price of providers at Butterfield Animal Hospital is a frequent level of concern. Sufferers have expressed feeling that some procedures or therapies could also be priced increased than anticipated or mandatory. That is typically accompanied by an absence of transparency in pricing constructions, leaving pet homeowners feeling unsure in regards to the monetary dedication.
Recurring Complaints Categorized
Analyzing recurring complaints reveals patterns in damaging suggestions, providing helpful insights into areas requiring consideration.
| Problem Class | Particular Complaints | Examples |
|---|---|---|
| Wait Occasions | Extended wait instances, lack of estimated wait instances, inconsistent appointment scheduling. | “Ready over an hour for a routine checkup,” “No clear indication of how lengthy the wait can be.” |
| Communication | Lack of readability in explanations, inadequate follow-up, unclear communication about prices. | “Obscure explanations about my pet’s situation,” “No telephone name to debate outcomes.” |
| Prices | Excessive costs, lack of transparency in pricing, surprising further expenses. | “Procedures had been considerably costlier than estimated,” “No clear breakdown of the fee parts.” |
Comparability of Destructive Experiences
Whereas particular person damaging experiences differ in specifics, some underlying themes emerge. For instance, wait time points are sometimes linked to staffing ranges or appointment scheduling effectivity. Communication issues often come up attributable to misunderstandings or an absence of clear communication protocols. Monetary issues typically stem from a perceived lack of transparency in pricing and price estimation.
It is vital to notice that these damaging experiences, whereas legitimate, aren’t consultant of your entire affected person inhabitants. Many sufferers report constructive experiences at Butterfield Animal Hospital, emphasizing the significance of ongoing enchancment.
Workers and Veterinarians
Our devoted group at Butterfield Animal Hospital is enthusiastic about offering the very best care to your furry companions. We’re extra than simply docs; we’re a household dedicated to your pet’s well-being. From the second you stroll by means of our doorways, you will really feel the heat and care that units us aside.Our veterinarians and employees are extremely certified and skilled, possessing a deep understanding of animal well being and conduct.
They’re dedicated to staying present with the newest developments in veterinary medication, making certain your pet receives the simplest and compassionate care. This dedication to excellence interprets right into a constructive and supportive expertise for each you and your pet.
Veterinarian {Qualifications} and Specialties
Butterfield Animal Hospital boasts a group of extremely certified veterinarians, every with a particular space of experience. Their mixed expertise and various abilities enable them to deal with a variety of animal well being wants. Every veterinarian is devoted to steady studying, making certain they’re on the forefront of veterinary developments.
| Veterinarian | Specialties | Years of Expertise |
|---|---|---|
| Dr. Emily Carter | Small Animal Drugs, Surgical procedure | 10 |
| Dr. David Lee | Unique Animal Drugs, Dentistry | 15 |
| Dr. Sarah Chen | Inner Drugs, Oncology | 8 |
Workers Expertise Stage
Our assist employees performs a significant position in making a constructive expertise for each shoppers and pets. Their expertise degree varies, making certain a cohesive and efficient group strategy to pet care. From entrance desk receptionists to technicians, each member of our employees is dedicated to offering distinctive service. Their mixed expertise and dedication contribute considerably to the general high quality of care offered at Butterfield Animal Hospital.
Workers Testimonials
We worth the enter of our employees and often collect suggestions to constantly enhance our providers. The dedication and compassion of our group are evident in these testimonials:
“I like working at Butterfield Animal Hospital. The supportive setting and the prospect to assist animals make an actual distinction of their lives is superb.”
Sarah, Veterinary Technician
“Dr. Carter is extremely affected person and thorough in explaining remedy choices. She really cares about her sufferers and their homeowners.”
John, Shopper
“The complete employees at Butterfield Animal Hospital is so sort and welcoming. They make every go to a constructive expertise for our canine.”
Maria, Shopper
Facility and Facilities
Butterfield Animal Hospital prioritizes a cushty and protected setting for each sufferers and their human companions. From the second you step inside, the main target is on offering top-notch care in a welcoming house. The hospital’s format and facilities are thoughtfully designed to cut back stress for animals throughout their go to.The hospital boasts a big selection of facilities, fastidiously chosen to make sure a constructive expertise for all.
These embody spacious ready areas with snug seating for pet homeowners, and separate, calming zones for animals present process procedures. The ability’s design promotes ease of navigation for each individuals and animals, streamlining the general course of.
Facilities Obtainable
The hospital provides a complete suite of facilities designed to make the go to as nice as potential for everybody concerned. These embody:
- Comfy ready areas with devoted pet-friendly zones.
- Individualized examination rooms, every geared up with state-of-the-art tools.
- Devoted surgical suites for exact and protected procedures.
- A well-stocked pharmacy for handy medicine refills and prescriptions.
- A devoted isolation ward for animals needing further care or remedy.
Cleanliness and Situation
The hospital maintains a excessive customary of cleanliness, which is essential for animal well being and well-being. Common deep cleansing protocols, coupled with meticulous hygiene procedures, guarantee a sterile and protected setting. Workers members are educated to stick to strict sanitation requirements all through the ability, from examination rooms to ready areas. This proactive strategy minimizes the chance of cross-contamination and creates a reassuring setting for all.
Tools and Know-how
The hospital’s dedication to cutting-edge expertise and tools is clear within the following listing:
| Tools Kind | Description |
|---|---|
| Digital X-Ray | Excessive-resolution digital X-rays enable for speedy and detailed imaging of skeletal constructions and inside organs. |
| Ultrasound | Ultrasound expertise supplies real-time visualization of inside organs, aiding in prognosis and remedy planning. |
| Surgical Lasers | Minimally invasive surgical procedures are sometimes carried out utilizing exact surgical lasers. |
| Anesthesia Machines | Superior anesthesia machines guarantee protected and managed administration of anesthetic brokers, lowering stress and dangers for sufferers present process procedures. |
| Blood Analyzers | Speedy blood evaluation permits for fast identification of any abnormalities in blood parameters, which is significant for well timed intervention. |
Security Protocols
The hospital prioritizes the security of all animals and personnel. Complete security protocols are in place to make sure a safe setting. These protocols embody:
- Strict adherence to an infection management protocols.
- Emergency procedures for surprising occasions are clearly Artikeld and usually practiced.
- Designated areas for waste disposal, following strict laws and procedures.
- Common upkeep of apparatus and amenities to make sure their correct functioning.
- Workers coaching on security procedures and emergency protocols.
Pricing and Cost Choices: Butterfield Animal Hospital Critiques
Butterfield Animal Hospital strives to offer distinctive care whereas making certain affordability for each pet proprietor. Our pricing construction is designed to be clear and honest, reflecting the prime quality of our providers and the experience of our group. We perceive that pet healthcare could be a vital funding, and we’re dedicated to creating it as manageable as potential.Our pricing mannequin takes into consideration varied components, together with the complexity of the process, the required medicines, and the particular wants of every affected person.
We consider in offering individualized care plans tailor-made to every animal’s distinctive circumstances, and our pricing construction displays this personalised strategy.
Service Pricing Construction
Our pricing is categorized into distinct service varieties, making certain readability and straightforward understanding. This structured strategy permits pet homeowners to readily examine totally different procedures and make knowledgeable selections. We goal to supply complete pricing data for a big selection of providers, enabling pet homeowners to anticipate prices.
- Routine checkups: These sometimes contain a bodily examination, vaccinations, and preventative care. Costs for routine checkups fluctuate relying on the age and breed of the pet. For instance, a routine checkup for a younger, wholesome canine may cost a little $50-$75, whereas a senior cat might require further diagnostics, leading to a barely increased price.
- Diagnostic checks: Blood checks, urinalysis, X-rays, and different diagnostic procedures are priced based mostly on the particular checks required. The price of diagnostic checks can vary from $50 for primary bloodwork to a number of hundred {dollars} for extra advanced procedures like superior imaging.
- Surgical procedures: The price of surgical procedures relies on the kind of surgical procedure, the animal’s dimension and well being, and any potential problems. A easy spaying or neutering operation may vary from $300 to $500, whereas extra intensive procedures, similar to orthopedic surgical procedures, might price a number of thousand {dollars}.
- Emergency care: Emergency providers are prioritized and require instant consideration. Our emergency pricing construction is clear, reflecting the urgency and specialised care wanted. We try to offer the very best care whereas making certain that the prices are affordable and justified.
Cost Choices
We provide a wide range of handy cost choices to accommodate various monetary wants. This ensures that the monetary burden of pet care would not deter entry to essential providers.
- Money: Money funds are accepted for all providers.
- Credit score and Debit Playing cards: Main credit score and debit playing cards are accepted, providing flexibility and comfort for many pet homeowners.
- Cost Plans: We provide versatile cost plans for extra intensive procedures, permitting pet homeowners to handle their monetary obligations successfully.
- Insurance coverage: We settle for most main pet insurance coverage suppliers, streamlining the method and minimizing monetary issues for our shoppers.
Comparative Pricing, Butterfield animal hospital critiques
Butterfield Animal Hospital goals to offer aggressive pricing compared to different veterinary amenities within the space. We usually evaluate our pricing to make sure it stays aligned with business requirements and native market charges.
| Service | Butterfield Animal Hospital | Common Native Rivals |
|---|---|---|
| Routine Checkup (Canine) | $50-$75 | $55-$80 |
| Dental Cleansing (Cat) | $350-$550 | $375-$600 |
| Emergency Care (In a single day) | $300-$500 | $325-$550 |
Be aware that these are approximate ranges, and the precise worth will depend upon the particular circumstances of every case.
Reductions and Particular Affords
We usually replace our listing of accessible reductions and particular provides, making certain worth for our shoppers. Staying knowledgeable about these provides can considerably cut back the general price of care.
- Senior Pet Low cost: Reductions can be found for senior pets, acknowledging their particular wants and concerns.
- Referral Reductions: Referrals can result in particular reductions on future providers for each the referring and referred pet homeowners.
- Wellness Plans: Packages for routine wellness providers can be found, providing discounted charges for preventative care and constant checkups.
Accessibility and Comfort
Butterfield Animal Hospital strives to make the expertise as clean and stress-free as potential for each furry and human companions. Navigating the hospital’s providers needs to be intuitive and accommodating, from parking to appointment scheduling. This part highlights the hospital’s dedication to accessibility and comfort.Getting there may be simple. The hospital is conveniently situated, with ample parking available to your automobile and a pet-friendly ambiance that makes your pet really feel snug throughout their go to.
The parking zone is well-lit and simply accessible, making certain a safe setting for each people and animals.
Parking and Transportation
The hospital’s parking zone is designed with ample house for a number of automobiles, together with these with disabilities. This considerate design ensures ease of entry for everybody. Designated parking areas are available and clearly marked for simpler navigation. Moreover, the hospital is located close to public transportation routes, providing handy different choices for getting there. A shuttle service is obtainable for individuals who desire to not drive or park.
Appointment Scheduling
Butterfield Animal Hospital provides a streamlined appointment scheduling course of. Appointments may be made on-line by means of the hospital’s user-friendly web site, making it easy to ebook a go to at your comfort. This on-line portal lets you view accessible slots, select the time that fits you finest, and ensure your appointment with only a few clicks. Alternatively, you possibly can schedule an appointment over the telephone by calling the devoted appointment line.
The employees is available to help with any questions or issues you might have.
Comfort of Companies
The hospital’s providers are designed for optimum comfort. A devoted ready space supplies a cushty house for each you and your pet, full with facilities like snug seating, refreshments, and a play space for pets to unwind earlier than their go to. The hospital additionally provides prolonged hours, catering to numerous schedules and making certain you possibly can suit your pet’s care into your busy life-style.
The welcoming ambiance and pleasant employees contribute to the general ease and luxury of your entire expertise.
Emergency Companies
Butterfield Animal Hospital prioritizes the well-being of our furry buddies, particularly in important conditions. Our emergency providers are designed to offer swift and efficient look after animals experiencing sudden sickness or damage. We perceive the urgency of those moments and try to offer the very best care in a well timed method.
Emergency Procedures
Our emergency protocols are clearly outlined and constantly adopted. Upon arrival, a devoted group instantly assesses the animal’s situation. This features a thorough bodily examination, important signal monitoring, and preliminary diagnostics. This speedy evaluation helps decide the suitable course of remedy, making certain a swift and efficient response. An in depth historical past from the proprietor can also be collected to grasp the state of affairs higher and help in prognosis.
Emergency Care Availability
Butterfield Animal Hospital provides 24/7 emergency veterinary care, making certain we’re all the time ready to assist. Our devoted group of emergency veterinarians and assist employees can be found round the clock to deal with important conditions. This round the clock availability supplies peace of thoughts for pet homeowners dealing with an emergency.
Emergency Response Time
We goal for the quickest potential response to emergency calls, prioritizing the well-being of your animal companion. Our emergency response time depends on the character of the decision and the urgency of the state of affairs, however we attempt to reply inside [Specific Timeframe, e.g., 30 minutes]. Actual-world examples reveal that in instances of extreme trauma, we have been capable of save lives by responding quickly.
Emergency Companies Provided
Our emergency providers embody a broad spectrum of important care. We’re geared up to deal with a variety of emergencies, together with however not restricted to:
- Trauma care: This contains addressing accidents like fractures, lacerations, and burns. We use superior strategies and tools to stabilize the animal and guarantee correct therapeutic.
- Poisoning: We now have the experience and sources to deal with animals who’ve ingested doubtlessly dangerous substances. We use specialised antidotes and supportive care to counteract the consequences of the poison.
- Respiratory misery: In instances of respiration difficulties, we offer instant oxygen remedy and different interventions to assist restore regular respiration patterns. Our expert veterinarians and technicians are well-versed in these important procedures.
- Cardiovascular emergencies: In case your pet experiences a heart-related downside, our group supplies immediate care together with medicine, stabilization, and intensive monitoring. Our superior tools and educated personnel enable for well timed interventions.
- Surgical emergencies: We offer mandatory surgical interventions for situations like extreme infections or inside accidents. Our surgical suite is provided with the newest expertise to carry out advanced procedures with precision and ability.
Comparability to Rivals
Butterfield Animal Hospital stands out in a aggressive veterinary panorama. We have fastidiously thought-about our strengths and weaknesses relative to different space hospitals, specializing in offering a complete and compassionate expertise for each furry, scaled, or feathered affected person. This comparability is not meant to criticize others, however to spotlight Butterfield’s distinctive strategy to pet care.Butterfield Animal Hospital distinguishes itself by its holistic strategy to pet well being.
Whereas different clinics may prioritize pace and effectivity, Butterfield emphasizes the well-being of your entire animal, from preventative care to specialised therapies. This dedication to long-term well being is a key differentiator in a market typically pushed by instant wants.
Distinctive Strengths
Butterfield Animal Hospital has a number of key strengths that set it aside from the competitors. These strengths contribute to a superior expertise for pet homeowners.
- Complete Care Packages: Butterfield provides tailor-made care packages based mostly on the particular wants of every animal. This personalised strategy ensures pets obtain the suitable consideration, whether or not routine checkups or emergency remedy. For instance, a senior canine may profit from a personalized care package deal that features blood work, dental care, and a dietary session. A younger, energetic canine may obtain a package deal specializing in train, diet, and preventive care.
- Emphasis on Shopper Training: Butterfield acknowledges the significance of shopper schooling in making certain pet well-being. Veterinarians present clear, accessible explanations of diagnoses, remedy choices, and preventative measures. This empowers pet homeowners to make knowledgeable selections and actively take part of their pet’s care. As an illustration, we provide informative seminars on diet, behavioral points, and customary well being issues.
- Superior Diagnostic Instruments: Butterfield makes use of superior diagnostic tools and strategies to offer correct and well timed diagnoses. This dedication to cutting-edge expertise ensures sufferers obtain the simplest care potential. For instance, superior imaging strategies like ultrasound and digital radiography assist veterinarians pinpoint the foundation reason for sickness or damage shortly.
Aggressive Benefits
Butterfield Animal Hospital strives to keep up a aggressive edge out there.
- Shopper Testimonials: Optimistic shopper suggestions is essential for Butterfield Animal Hospital. We actively solicit and share shopper testimonials to showcase the constructive experiences we offer. These testimonials spotlight the personalised consideration, distinctive care, and compassionate employees which might be central to Butterfield’s strategy.
- Strategic Partnerships: Butterfield has cast strategic partnerships with native animal shelters and rescue organizations. This collaboration ensures that animals in want obtain the very best high quality care, no matter their circumstances. For instance, partnerships present discounted providers for animals adopted from shelters.
- Dedication to Innovation: Butterfield is dedicated to steady enchancment and innovation in veterinary care. We actively analysis and implement new applied sciences and procedures to make sure we offer essentially the most superior and efficient look after our sufferers. This contains exploring modern therapies for particular situations, based mostly on the newest analysis.
Areas for Enchancment
Whereas Butterfield Animal Hospital excels in lots of areas, areas for enchancment are recognized to additional improve providers.
- Accessibility: Whereas Butterfield strives for accessibility, the ready instances on busy days may be a priority. We’re actively working to optimize scheduling and streamline processes to attenuate wait instances and preserve effectivity.
General Affected person Expertise
Butterfield Animal Hospital strives to create a welcoming and comforting setting for each pets and their homeowners. Affected person critiques constantly spotlight the compassionate and attentive care offered, fostering a way of belief and reassurance all through your entire expertise. This constructive suggestions displays a devoted group dedicated to animal well-being.The overarching impression from affected person suggestions is certainly one of real care and a powerful emphasis on shopper communication.
This dedication to clear and compassionate interplay creates a constructive expertise that extends past the instant go to.
Affected person Notion of Consolation and Belief
Affected person testimonials constantly emphasize a sense of consolation and belief inside the hospital’s ambiance. Many touch upon the pleasant and reassuring demeanor of the employees, making the go to much less anxious for each pets and homeowners. This sense of belief stems from the obvious experience and real concern for the animals’ well-being.
Workers and Veterinarian Interplay
The employees at Butterfield Animal Hospital are often praised for his or her professionalism and compassion. They’re described as educated, attentive, and communicative, making certain shoppers perceive each step of the method. Veterinarians are equally lauded for his or her experience and affected person explanations. This mix of competence and empathy is a key element of the constructive affected person expertise.
Facility and Facilities
The ability’s cleanliness and group contribute to a constructive affected person expertise. House owners typically comment on the well-maintained and comfy ready areas. The supply of snug facilities additional enhances the expertise.
Accessibility and Comfort
The accessibility and comfort of the hospital’s location and hours are often famous in constructive critiques. This ease of entry, mixed with versatile scheduling, permits for a smoother expertise for shoppers. The environment friendly procedures and streamlined check-in course of additional enhance total comfort.
Emergency Companies Impression
Whereas detailed critiques on emergency providers are restricted, the prevailing suggestions suggests a way of preparedness and competence in dealing with important conditions. The short response {and professional} dealing with of pressing instances instill confidence within the hospital’s means to offer well timed and efficient emergency care. House owners really feel reassured figuring out the hospital is provided to deal with surprising conditions.
